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4 Wrong Ways to Implement Car Dealership Security

For years we’ve been trying to get the right formula for securing the outdoor perimeter of a car dealership.  So much money in inventory is just sitting there waiting to be stolen or vandalized and the insurance companies are trying to find every reason to hike up premiums.

Here is what Not to do:

1. Outside Motion Detectors:

This is one of the fastest ways to accumulate expensive false police dispatch bills (around $150.00 each time) and to quickly be put onto the “do not respond” list.  Any little thing will set off an outdoor motion detector and there is no way to verify whether it was a person or a raccoon.

2. Fence Sensors:

In order to add fence sensors, you will need to get a fence installed around your whole lot.  Although they are less prone to false alarms than outdoor motion detectors, there is still no way of verifing whether a person or raccoon is climbing the fence.  Without verification you will still be stuck with false alarms… maybe just not has many.

3. Guard Dogs:

Guard dogs may deter people from coming to your site but at the end of the day they are an animal and animals don’t provide the best security.  I’ve heard horror stories of dog droppings being left around the yard, scratches being found on the hood of vehicles, and, in one case, the fence was cut and the dogs ran out to eat a couple of steaks that where left for them.

4. Security Guard:

A security guard may solve your problem, but it depends on what service you decide to go with.  If you choose to get a “rover”, which is a security guard that passes by your site a couple times per night, then you might as well throw your money in the garbage.  The chances of a “rover” coming by at the exact time that someone is stealing from you is very slim.

If you choose to go with a full time security guard, then you will have to be prepared to spend a lot money.  This will not only cut into your profits but you will also be left with the uncertainty of not knowing whether the security guard is sleeping while on the job.  Unless you go with an expensive company the chances of getting a below average security guard are high.

So now that we’ve uncovered the wrong and expensive way’s to secure your car dealership, lets look at the right way.

Virtual Security Guard

With Virtual Security Guard, you will get a great combination of technology and people.  With the use of cameras and intelligent software, your outdoor area could not be better protected.  During non-business hours the camera software will constantly watch the lot and look for people or vehicles entering the scene.  Upon alarm, a live video feed will be pushed, in real-time, to a monitoring agent.  The agent can then assess the situation and determine whether to dispatch police, call the owner, or dismiss it as a false alarm.

Adding Audio

By adding a loud speaker to the lot, our monitoring agents can easily provide a custom Voice Down message to the site:

“To the person in the red shirt, Good evening and welcome to ABC Dealership.  We are now closed and we want to advise you that the site is being monitored by a live agent.  Feel free to browse the vehicles and if you need further assistance we will be opening at 9:00am tomorrow morning”.

With Virtual Security Guard you can better protect your valuable inventory, eliminate expensive security guards or dogs, and provide an extra level of customer service to your business.

 

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Virtual Security Guard in Action

This is a recent video of Virtual Security Guard in action.

The system detects a person on the side of a home.  The Agent at the monitoring station is notified and instantly watches the scene live.  The home owner is notified and also logs into the cameras to watch live.  When he realizes that it’s his neighbour, he instructs the Agent to ignore the system.

The video shows you a sample clip that is received at the monitoring station.  Virtual Guard in Action – Person Detected on Side of Home

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Verified Alarm

There are only two ways that an alarm system can be verified: through sight or sound.  You either have to be able to listen to the person breaking in or you have to see the person breaking in.  By providing the police with a verified alarm, it instantly becomes a Crime in Progress.  A crime in progress is treated with the highest priority and the police will respond as soon as possible (usually within minutes).

So how do you get your security system to become this effective?

Adding Sight:

1. You can add security cameras and link this into your alarm system.  When an alarm is triggered, the monitoring agent can verify it through the closest camera and respond accordingly.

2. You can add Video Analytic’s to your surveillance system and setup your cameras to be monitored.  Through analytic’s you can setup simple people detection rules and when someone crosses a line onto your property it will pop up on an agent’s screen.  They will watch to assess the situation and call the police if necessary.

3. You can also have your security cameras email you a notification.  When the alarm monitoring station calls you to tell you that an alarm was tripped you could look at your mobile phone and see if the closest camera sent you a clip.  If there isn’t any video clips you can make the call on whether it is a false alarm or not.  http://www.youtube.com/watch?v=vry_YG6LiyE

Adding Sound:

1. The only way to add sound to your alarm system is by adding a microphone input.  When an alarm is tripped, the monitoring station can listen in and see if there is something occurring (people talking, moving things around, etc).  Although it is much more difficult to understand the situation through sound (rather than sight), it does add another element to your alarm system and can help reduce false alarms.

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The Alarm System

Is your Alarm System that effective?

The first thing that you do when you move into a new office or home is purchase an alarm system and sign up for a monitoring service.  Don’t get me wrong, I do feel that it is an effective deterrent but I don’t think that most people understand exactly how the alarm system works.  In comparison to the rest of technology (and I mean the rest of technology as a whole, not just security technology) it is kind of ancient.  Your alarm systems consists of a series of inputs (door contact, window contact, motion detector, etc).  The inputs plug into the alarm panel and each input is considered a zone.  When your alarm is tripped, it sends a signal (through your telephone line) to the monitoring station.  They receive that signal on their end that shows “Zone 1 tripped the alarm” and that is when they spring into action.  The problem is that they have no idea who or what tripped the alarm, which means that they have no way of verifying the alarm.  They go through the call list and if nobody answers, they dispatch the police.

When the police receive the call that an alarm has been tripped at “Business Place on First Street”, they put this very low on the priority list.  One customer even told me that he arrived at his business 30 minutes after he received the call and the police showed up an hour later.  When they arrived he asked “what took you so long” and they responded “there was shift change”.  There is no official document showing where an alarm stands on the priority list, but I heard that it floats around 6 or 7.  A study conducted by almost all police services show that 98% of alarm calls are false.  That is a high number!  No wonder the police don’t make it a priority.

We sell alarm systems and I do recommend them for any business or home as the first line of defence and as a deterrent  (I have one at my house and business)  Adding devices for smoke detection, carbon monoxide detection and flood detection will add value to your investment and increase the safety of your business or home.  Alot of times, these devices become the most important and end up saving lives.

Most solutions (on their own) are not full proof, but the more elements you add to your overall security plan the closer it will get.  The idea behind security is to make your system as proactive as possible to not only deter people from breaking in but stopping them before they do.

 

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Proper Mounting Height for Cameras

What is the proper mounting height for cameras?

Whenever we meet with a client for the first time we let them do most of the talking and share with us their ideas on how they want their building or property protected.  When we get to the topic of cameras and we start to walk through the design, 9 of 10 times they suggest putting cameras at the highest point on their building (or home).  They have this idea that if the camera is up high it will capture the most area.  Although this is true, mounting a camera 30ft high may not be what your looking for.

Here are some scenarios on different mounting heights:

1. If you setting up a high definition camera and trying to capture license plates or proper facial details, then you are better off mounting you camera as low as possible.  We cannot mount it 5ft of the ground because it risks being vandalised, but somewhere between 10-12ft would be perfect.  With the proper lighting, proper megapixel,  and the ability to slow down a vehicle (i.e. speed bump) your chances of license plate capture are pretty good.  This height is also ideal for a home surveillance system.

 

2. If you are setting up a high definition camera for an overall view of an area (i.e. parking lot), then mounting the camera around 20-30ft in the air would be a good idea.  This will allow you to capture the most area with a single camera.  Keep in mind that you will not be able to capture any license plates or facial details.  Many customers find this view excellent for piecing together timelines (i.e. one vehicle hit another vehicle) and keeping tabs on contractors (such as snow removal).  At a home, this view will give you the top of a criminal’s head, causing your camera to be useless.

 

3. If you are setting up a camera for Virtual Security Guard Services http://bit.ly/n9GD3V (or remote video monitoring) then you will also want the camera mounted at a height that will capture the most area.  Having High Definition for this type of service is not mandatory as most of the time we are using analytic’s to send the monitoring station alerts (when a person or vehicle is detected). The point of video monitoring is to capture something before it happens and do something to stop it (Proactive Video Surveillance).

 

4. If you are setting up a camera for People Counting http://bit.ly/qc4OPX, then you want your camera mounted directly above the entrance that you need counted.  The ideal height is between 9-12ft.  Any lower, and your count will be off.  If the entrance is larger (like many retail stores) then the camera should be mounted a bit higher to ensure that the whole entrance is in the view.

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High Definition Video Leads to Arrest

This is not a recent story, but I want to post this because it really shows the strength of High Definition Megapixel Video Surveillance.  This video footage is from a Jewelry store that chose to upgrade to IQinvision megapixel cameras, recording on exacqvision IP video software.  IQinvision provides one of the best quality images on the market, and these video clips really show how clear the image quality can be.

An incident occurred, a man allegedly stole a $47,000 diamond ring from the jewelry store.  The man, who spent over two hours in the store, palmed the ring while the salesperson was busy putting away multiple rings he had already viewed.  That same evening  the man was positively identified stealing the ring and the exported video was sent to the police department on a CD.  After the picture appeared in the local papers, it took only two days for the police to apprehend the suspect. The owner of the jewelry store was impressed. “With our old CCTV system, we would not have been able to catch this guy and our ring would be gone,” the store owner said. Continue Reading →

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Applying Video Analytics

We’ve been testing out a lot of different video analytic products from many different vendors.  We came across a really nice appliance that allows you to plug in 4 analog cameras and setup simple, but very effective, analytic rules.  The system is meant for intrusion detection (person or vehicle entering a scene) and it streams the events to a secure website.  It can easily be setup to notify you via email or text message and we are finding it very useful (and cost effective) in providing customers with video monitoring of their analog cameras.

Take a look at these short clips of the analytics detecting a vehicle and a person.  The camera is recording in high resolution, but the clip is sent in low resolution (since it is only meant for verification purposes).

Clips of Video Analytics System in Action:

Vehicle Detected on Driveway:  Clip of Vehicle Detection

Person Detected on Driveway:  Clip of Person Detection

Person Detected in Low Light:  Clip of Person Detected in Low Light

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HD Video Analytics Stops Crime

For quite some time I’ve been trying to figure out how we can use video surveillance as a proactive tool rather than only being used as an evidence grabber.  After testing different mixes of software and hardware, we finally have come up with the right combination to solve our problem.  We all know that high definition IP cameras are the way to go for better coverage and better clarity.  Now, by adding video analytics to the solution, we can have the camera detect intruders and react.  The reaction could be anything from an automated message over a loud speaker or a a flashing red light to a live monitoring agent calling the owner or the police.

 

 

The following article helps solidify our findings.

http://www.securitynewsdesk.com/2011/09/09/good-news-cctv-iqinvision-milestone-and-viasys-combine-to-deter-intruder/

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Remote Video Monitoring: The Virtual Security Guard

Are you looking to improve security while reducing your security costs?  It sounds hard to believe but if you are currently using security guards to patrol your premises during non-business hours your in for a real treat.  Double Vision has combined best-in-class technology with a state of the art monitoring station, to bring customer’s Virtual Security Guard Services.

Take a look at the following 60 second presentation to learn more.  Keep pressing the play button to move to the next slide.

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